Security and Reliability


One of the primary benefits of on-demand software is how easy and inexpensive it is to get started—there’s no hardware, software, or related infrastructure to purchase and maintain. Instead, customers simply choose a subscription level that matches their needs while their vendor takes care of everything else. Everything else, of course, includes a vendor’s “service delivery”—the complex technologies and processes that protect each customer’s data from both physical loss and unauthorized use, guarantee that data is available around the clock and without delay, and ensure that the vendor can maintain acceptable service delivery as the customer’s user base, applications, and number of transactions grow. With more than seven years experience in delivering highly available, secure, and scalable on-demand applications, no one knows more about on-demand service delivery than Salesforce.com. Salesforce identified the following seven standards of on-demand service delivery (download the PDF). At Advologix, we live by these standards and we recommend you hold all of your on-demand web service providers to these standards as well.
Web Application Survey Result	Their top driver of customer satisfaction: Reliability
	World-Class Security
	AdvologixPM through Salesforce.com ensures that customer data is protected with physical security, data encryption, user authentication, application security, and more.
	Trust and Transparency
	AdvologixPM and Salesforce.com promises full transparency into performance and availability data. Detailed information and advance notice of maintenance activities are available to customers—and the public—a trust.salesforce.com.
	True Multitenancy
	The key innovation that makes on-demand service delivery possible is a multitenant architecture, in which all users and applications share a single, common infrastructure and code base that is centrally maintained (like eBay or Google), maximizing performance and reliability and making upgrades a snap.
	Proven Scale
	AdvologixPM uses the Force.com platform which has successfully scaled as the Salesforce.com customer base has grown. Today, the platform supports 1 Million users, 32,300 customers, over 575 applications, and more than 1 Billion total transactions per month.
	High Performance
	AdvologixPM through Salesforce.com has a track record of fast application performance everywhere in the world, both for the delivery of Web pages and for transaction processing.
	Complete Disaster Recovery
	Seamless disaster recovery is made possible by our fully mirrored data centers. Maintaining a full-scale backup facility enables salesforce.com to deliver consistent performance and reliability even in the event of a regional disaster.
	High Availability
	Salesforce.com recently invested in three brand-new data centers to ensure the highest availability and service quality for our customers.
For details on the seven standards that our technology parter, Salesforce.com, believes should be required of any on-demand vendor, read their white paper, " The Seven Standards of Service Delivery."